Have you even wondered if the feedback forms or cards that you see at restaurants when filled up ever got to the right people? I mean most of the time I’m pretty sure it just gets tucked away in some drawer somewhere or worse still, straight into the dust bin.
I filled up one of those cards on Saturday having been royally pissed off at the poor service my and wifey were given. I’ve never done it ever in my life no matter how bad things got but after this happened, it was just the motivation to push me over the edge.
We went to 1 Utama’s American Chili's restaurant for dinner on Saturday night just to get away from the norm. We knew that arriving there around 8.30’ish would mean that we would have to queue to get our table. Fine, that’s not an issue because our mindset was already set for the waiting game.
What pissed me off was the fact that the front desk/receptionist attitude when she made a mistake. You see, she seems to be arithmetically challenged in that she couldn’t differentiate and process the order of numbers in her head. So yeah, people who queued after us got their table before we did.
Was an explanation or even a simple apology given? Hell no! She knew she made a biggie but was just too proud to admit it. It was ok, I saw the family had an elderly couple and I wouldn’t have mind if the explanation was to give precedence to the said family. But why brushing off a paying customer just like that?
Is it because we were “comfortably” dressed as compared to the rest of the smartly dressed diners? I mean come on; you’re just Chili’s ok? Mind you, we were pretty sure that this comfortably dressed couple comfortably paid the bill in cash! It’s just mind boggling the way we were brushed aside.
We finally got our table, made our orders and I started filling up the feedback form. We got our food (by now of course we’ve lost interest already) and starting digging in when one of the floor managers came to have a chat with us.
I told her our story, got the name of the earlier girl (so that I could write it down) and tried to ask for an explanation on what just happened. Not surprisingly I got nothing but excuses and more excuses. I told her that I hoped that the form/card reaches the right people and she assured me so though I doubt it will.
I filled up my email and contact details to see if someone really cared but I’m not dying if I don’t hear anything actually. I indicated that I’ll never come to that place again on the card, something that I still believe till the point of writing.
So yeah, American Chili’s at 1 Utama has got to be the worse of all of the Chili restaurants that we’ve been to but having said that, the KLCC branch is just as bad if memory serves me right.
Cheers!!! :D
I filled up one of those cards on Saturday having been royally pissed off at the poor service my and wifey were given. I’ve never done it ever in my life no matter how bad things got but after this happened, it was just the motivation to push me over the edge.
We went to 1 Utama’s American Chili's restaurant for dinner on Saturday night just to get away from the norm. We knew that arriving there around 8.30’ish would mean that we would have to queue to get our table. Fine, that’s not an issue because our mindset was already set for the waiting game.
What pissed me off was the fact that the front desk/receptionist attitude when she made a mistake. You see, she seems to be arithmetically challenged in that she couldn’t differentiate and process the order of numbers in her head. So yeah, people who queued after us got their table before we did.
Was an explanation or even a simple apology given? Hell no! She knew she made a biggie but was just too proud to admit it. It was ok, I saw the family had an elderly couple and I wouldn’t have mind if the explanation was to give precedence to the said family. But why brushing off a paying customer just like that?
Is it because we were “comfortably” dressed as compared to the rest of the smartly dressed diners? I mean come on; you’re just Chili’s ok? Mind you, we were pretty sure that this comfortably dressed couple comfortably paid the bill in cash! It’s just mind boggling the way we were brushed aside.
We finally got our table, made our orders and I started filling up the feedback form. We got our food (by now of course we’ve lost interest already) and starting digging in when one of the floor managers came to have a chat with us.
I told her our story, got the name of the earlier girl (so that I could write it down) and tried to ask for an explanation on what just happened. Not surprisingly I got nothing but excuses and more excuses. I told her that I hoped that the form/card reaches the right people and she assured me so though I doubt it will.
I filled up my email and contact details to see if someone really cared but I’m not dying if I don’t hear anything actually. I indicated that I’ll never come to that place again on the card, something that I still believe till the point of writing.
So yeah, American Chili’s at 1 Utama has got to be the worse of all of the Chili restaurants that we’ve been to but having said that, the KLCC branch is just as bad if memory serves me right.
Cheers!!! :D
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